Serivisi nziza
Dutanga igihe cyumwaka wubwishingizi kubakiriya bacu.
Kubikoresho:Mugihe ibyuma byangiritse cyangwa byananiranye mugihe cya garanti, nyamuneka hamagara umukiriya wa serivise yumukiriya cyangwa umucuruzi ako kanya kugirango dusubize icyifuzo cyawe kandi dukemure ibibazo bijyanye.
Kuri software:Dutanga serivise yubuzima bwa buri munsi kubakiriya bose. Turashobora gukemura ibibazo bya software hamwe na sisitemu muburyo bwa kure kugirango twemeze imikorere idafite impungenge.
Nyuma yo gukora igenzura ryuzuye no gukemura ikibazo, tuzatanga abasimbura kubusa. Abasimbuye bazatangwa na DHL cyangwa FedEx mukanya.
Dufite inshingano zo kwerekana ikiguzi mugihe cya garanti.
Serivisi zabakiriya n amategeko ya garanti
• Dutanga garanti yumwaka kubikoresho (ukuyemo ibirahuri bya VR, ibice byambara vuba, hamwe n’ibyangiritse byakozwe n'abantu) no kubungabunga ubuzima bwa software.
• Buri gice cyibikoresho gifite ibikoresho bipakiye byihuse iyo byatanzwe.
• Dutanga ubufasha bwa tekiniki ubuzima bwibikoresho kugirango twemeze kuzamura ibyuma, sisitemu, nibirimo.
• Igihe cya garanti gitangira umunsi ibikoresho byatanzwe kuva muruganda. Kubikoresho byose hanze yigihe cya garanti, igiciro cyibiciro bijyanye bizishyurwa gusa.
• Mugihe igice icyo ari cyo cyose gikeneye gusanwa cyangwa gusimburwa, ugomba kohereza igice cyangiritse kandi gishinzwe kwishyuza ibicuruzwa. Tuzayohereza kuri wewe nyuma yo kubungabunga birangiye.
• Nyamuneka saba abakiriya bacu ako kanya mugihe ibikoresho byananiranye. Ntugasenye cyangwa ngo ubisane wenyine. Nyamuneka kora ikizamini kimwe cyangwa byinshi intambwe ku yindi hamwe nubuyobozi butangwa nabakozi bacu ba serivise kugirango tubashe gutanga igisubizo cyihariye nyuma yo kumenya ikibazo. Dutanga amasaha 24 yo kunanirwa no gushiraho gahunda yo gusana. Amasaha y'akazi yo gushyigikira tekinike ni aya akurikira: 9:00 AM - 6:00 PM (isaha ya Beijing). Niba ukeneye serivisi mubindi bihe, nyamuneka kora gahunda hamwe nitsinda nyuma yo kugurisha mbere.
• Ukurikije amasezerano yubuguzi, igihe cyumwaka wubwishingizi gitangira guhera umunsi cyatangiwe kuva muruganda.
ITANGAZO RY'INGENZI
1. Umugozi umwe winyongera wumutwe (usibye HTC VIVE) uzoherezwa hamwe na buri cyegeranyo kubusa.
2. Niba ibice byoroshye-byangiritse byangiritse mugihe cyiminsi 30 mugukoresha bisanzwe, turasuzuma ikibazo cyiza kandi tuzishimira politiki isanzwe ya garanti nkibindi bikoresho.
Ku gihe cya serivisi
9:00 AM kugeza 6:00 PM (Igihe cy'Ubushinwa)
Ku cyumweru - Ku wa gatandatu (Niba ukeneye serivisi mu bindi bihe, nyamuneka kora gahunda hamwe nitsinda nyuma yo kugurisha mbere)
Menyesha Ibisobanuro
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